Secretarial Skills Training


Course Overview:

Secretary’s today’s role is much demanding to multi-task, can expect to be more of an organizer and supervisor rather than the bulk of the duties being typing. To be a competent secretary, you will need to learn how your boss works, what his/her role and objectives are within the company. To enhance secretarial skills, soft skills training we offer makes you, list, prioritize and comfortable to execute day to day secretarial duties.


Secretaries, Administrative assistance, office girls and new job seekers.

By the end of this training course participants will be able to:

  • Familiar with Telephone manners.
  • Interact more effectively with customers and prioritize calls
  • Organize meeting preparation, agenda and schedule
  • Understand minutes taking and organizing
  • Set clear goals and objectives for better performance.
  • Communicate clearly and confidently.
  • Learn to prepare business letters

Course Outline:

  • Planning and organizing skills
  • Preparing meeting agenda
  • Screening telephone calls
  • Appointments, liaising with clients and other staff team
  • Organizing meetings
  • Minute taking and supervising
  • Effective on communication
  • Business letters

Course manual

Duration: 2 Days / 1 week


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