Customer Relationship Management

Instructor-led Training

Experienced Trainers

Certificate on Completion

+971 50 8501454


About the course:
Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. Customer Relationship Management training course takes freshen new look as the key requirements for a CRM process that integrates your organization with those of your customers.

Customer Relationship Management training course, to implement Customer Relationship Management in their business, begin with the basics of terminology and whether or not customer relationship strategies are right for them, and moving on to how to use CRM to improve client relationships and the ins and outs of effective client management. Participants can learn how to build excellent customer management relations while working through parts of the course at their own pace.

Learning Objectives:
Course Overview
Customer Relationship Management
Customer Relationship Management in Your Everyday Life
What CRM Is and Who It Serves
Different Faces of CRM
Who is the Customer?
Checklist for Success
Evaluation Metrics
Privacy Issues
Considerations in Tool Selection
What’s Your Function in the Field?
Getting Information In and Out
Strategies for Customer Retention
Getting More from Your Core
Customer Scenarios
Evaluating and Reviewing Your Program
Evaluating and Reviewing CRM
Post-Course Assessment
Personal Action Plan

Training Presentation
Video lessons.
Course manual.
Certificate on Completion.

Training: 5 days
Date:Dec 17, Jan 2018


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